Common questions, answered.

No. Every action your clients take — booking, signing agreements, filling intake forms, checking appointment status — happens through a personal link we send them.

No passwords. No app downloads. No “I forgot my login” calls. Each link is a 32-character random token unique to that client, so it’s effectively unguessable.

You can keep working. The app caches your schedule, clients, and pet profiles so they load offline.

Writing notes, changing appointment statuses, checking out clients, and uploading photos all work offline too — everything syncs the moment you’re back online. A banner at the top of the screen shows your offline state so you always know.

Yes on both. Your business data is protected at the database level, so there’s no way for one business to see another business’s data — ever.

Within your business, role-based permissions are enforced at the database, not just by hiding buttons. Workers handle their appointments and clients; managers run the day-to-day; admins see financials and settings. A worker can’t read what their admin doesn’t want them to read, even by looking at network requests directly.

Three plans, all monthly, US dollars:

• Solo — $59/month. Feature-complete for a pet groomer running solo. Full booking, offline sync, online booking portal, waitlist, contract signing, reminders. 400 SMS/month included.
• Studio — $99/month. Up to 3 pet groomers. Adds roles (admin / manager / worker), automatic review-request texts, per-pet rebooking intelligence, and a business analytics dashboard. 1,000 SMS/month included.
• Salon — $189/month. Unlimited pet groomers. Adds advanced analytics with CSV export and a branded booking portal (your colors + logo). Unlimited SMS with a 10,000/month fair-use soft cap.

Every plan is month-to-month with no contract, and every plan starts with a 30-day free trial, no credit card required. Full side-by-side comparison on the pricing page.

Think of them as three stages of the same business:

• Solo — the full app for a pet groomer running the whole day themselves. Everything you need is here: offline sync, online booking, waitlist, contract signing, reminders.
• Studio — the “you hired someone” upgrade. Up to three users with proper roles (admin / manager / worker), automatic review-request texts after checkout, and a CRM view that quietly flags which clients are due (or overdue) for their next appointment.
• Salon — the “running a real business” tier. Unlimited users, advanced analytics with CSV export, and a booking portal you can brand with your own colors and logo so it looks like your business, not ours.

You can start on any plan and move between plans anytime.

On Solo and Studio: extra texts are 5¢ each after your monthly allotment, with a hard $50/month cap. Once you hit the cap, SMS sends are blocked until the next billing cycle — so there’s no way to get a surprise triple-digit bill.

On Salon: unlimited SMS with a 10,000/month fair-use soft cap. Realistically, no pet grooming business we’ve worked with gets anywhere close.

Yes. You can move up or down between plans anytime.

For now, email [email protected] and we’ll switch you over — usually the same day. Self-serve plan changes are landing on the Billing page shortly after launch.

You pay one month at a time. You can cancel any month from your settings page. There are no early-termination fees.

If WagBooking stops being a good fit, you leave with no hassle and your data exports cleanly. We’d rather earn next month with a better product than lock you in.

No. Sign up with just an email and use the whole app for 30 days.

Add a payment method any time during your trial to keep going after day 30. Don’t want to continue? Do nothing — your account simply ends. No forgotten-to-cancel charges, ever.

Yes. Every plan includes a free 15-minute 1-on-1 screenshare with our team — not a chatbot, not a scripted demo. A real person who works on the app helps you set up your services, publish your booking link, and get your first appointment on the calendar.

Email [email protected] with the subject “Book a walkthrough” and we’ll send you times.

Yes. Web, iPhone, and Android — all from one codebase, so every feature lands everywhere at the same time.

There’s no “the mobile app doesn’t have that yet” gap that’s common with other tools. Install it to your home screen and it works like a native app.

Sign up with email or Google, name your business, and you’re in.

A guided checklist walks you through setting your hours, reviewing the starter services menu, publishing your contract and policy, and turning on online booking. Most pet groomers are taking their first booking in under fifteen minutes.

Not sure what to put in the policy itself? Our guide to cancellation policies for pet groomers covers notice windows, fees, and how to collect them — with a template you can paste in.

Yes. From the Staff page, send an invite link by text or email.

Your teammate signs up with their own email, gets the role you assigned (admin, manager, or worker), and they’re on your team. Each role has clear boundaries:

• Admin — everything, including billing and settings.
• Manager — day-to-day: clients, appointments, services menu, insights.
• Worker — their own appointments, clients, notes, photos, and checkouts.

Turn on online booking from your settings and copy your booking link. Share it however you like — text it, post it on your website, paste it as your Facebook page’s “Book Now” button.

Clients pick a time, fill in what’s needed, and you get a request to accept or reject. Existing clients get a personalized link that pre-fills their information, so they only have to pick a time and a pet.

When you turn them on, yes.

From Reminders settings, choose two timing slots (say 24 hours and 2 hours before each appointment) and pick whether each goes by SMS, email, or both. Individual clients can override the default — useful for the ones who don’t want texts. Reminders are off by default, so nothing fires until you opt in.

Email us. We usually reply the same day.

There’s also an in-app Support page with answers to common questions, plus a “got an idea?” box — features get prioritized based on what real pet groomers ask for.