Common questions, answered.

No. Every action your clients take — booking, signing agreements, filling intake forms, checking appointment status — happens through a personal link we send them.

No passwords. No app downloads. No “I forgot my login” calls. Each link is a 32-character random token unique to that client, so it’s effectively unguessable.

You can keep working. The app caches your schedule, clients, and pet profiles so they load offline.

Writing notes, changing appointment statuses, checking out clients, and uploading photos all work offline too — everything syncs the moment you’re back online. A banner at the top of the screen shows your offline state so you always know.

Yes on both. Your business data is protected at the database level, so there’s no way for one business to see another business’s data — ever.

Within your business, role-based permissions are enforced at the database, not just by hiding buttons. Workers handle their appointments and clients; managers run the day-to-day; admins see financials and settings. A worker can’t read what their admin doesn’t want them to read, even by looking at network requests directly.

You pay one month at a time. You can cancel any month from your settings page. There are no early-termination fees.

If PetGroom Pro stops being a good fit, you leave with no hassle and your data exports cleanly. We’d rather earn next month with a better product than lock you in.

Yes. Web, iPhone, and Android — all from one codebase, so every feature lands everywhere at the same time.

There’s no “the mobile app doesn’t have that yet” gap that’s common with other tools. Install it to your home screen and it works like a native app.

Sign up with email or Google, name your business, and you’re in.

A guided checklist walks you through setting your hours, reviewing the starter services menu, publishing your contract and policy, and turning on online booking. Most groomers are taking their first booking in under fifteen minutes.

Yes. From the Staff page, send an invite link by text or email.

Your teammate signs up with their own email, gets the role you assigned (admin, manager, or worker), and they’re on your team. Each role has clear boundaries:

• Admin — everything, including billing and settings.
• Manager — day-to-day: clients, appointments, services menu, insights.
• Worker — their own appointments, clients, notes, photos, and checkouts.

Turn on online booking from your settings and copy your booking link. Share it however you like — text it, post it on your website, paste it as your Facebook page’s “Book Now” button.

Clients pick a time, fill in what’s needed, and you get a request to accept or reject. Existing clients get a personalized link that pre-fills their information, so they only have to pick a time and a pet.

When you turn them on, yes.

From Reminders settings, choose two timing slots (say 24 hours and 2 hours before each appointment) and pick whether each goes by SMS, email, or both. Individual clients can override the default — useful for the ones who don’t want texts. Reminders are off by default, so nothing fires until you opt in.

Email us. We usually reply the same day.

There’s also an in-app Support page with answers to common questions, plus a “got an idea?” box — features get prioritized based on what real groomers ask for.